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Frequently Asked Questions

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Use the City of Pickering's Knowledge Base to find answers to questions about City services and programs. Enter a question or key word below:

     
 




How long do I have to clear the snow/ice from the sidewalk in front and or at the side of my home? 

You have 24 hours after a snow fall to clear the snow/ice from their sidewalks. For additional information, please contact the Customer Care Centre by email at customercare@pickering.ca, or by phone at 905.683.7575, 1.877.420.4666.     Please click on the link to review the Ice & Snow Clearing By-law.

The snowplough has left a large deposit of snow at the bottom of my driveway. Will they come back to remove it? 

The windrows (piles of snow left by the plow at the bottom of driveway), are the responsibility of the homeowner to remove. Operators do their best to minimize the amount of windrow left by the plow, but depending on the amount of snow that has fallen or cars parked on the street sometimes a larger amount of snow is left. The City understands how frustrating this can be for our residents who have just cleared their driveway, but unfortunately this is unavoidable.    

What are residents responsible for during winter control? 

Residents are responsible for clearing snow from their walkways, sidewalks and driveways; as well as ensuring that cars are not parked on the street, impeding winter control operations.    

I am having company from out of town; can they obtain a permit to park on the street? 

Requests for parking considerations are accepted for special circumstances. A written request must be submitted, including the address, dates requested, reason for request and vehicular information (make, model, license plate etc.) to By-law Services by email at bylaw@pickering.ca or by calling 905.683.7575.     Please click the link to fill out a Parking Consideration form.

How do I report a pothole? 

To report your concerns and arrange for an inspection, please contact the Customer Care Centre by email at customercare@pickering.ca, or by phone at 905.683.7575, 1.877.420.4666.     Please click on the link to fill out a Service Request form.

My streetlight is burnt out, who do I report that to? 

To report your concerns, please contact the Customer Care Centre by email at customercare@pickering.ca, or by phone at 905.683.7575, 1.877.420.4666. Please give us a description of the location of the streetlight or the number on the pole.     Please click on the link to fill out a Service Request form.